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SPOTIFY CUSTOMER SERVICE JOBS HOW TO

Report on qualitative marketplace health and needs.

Get acquainted with SoundBetter’s power providers and buyers, and ensure their retention.

Take ownership of customers’ issues and follow problems through to resolution.

Improve customer service experience, build engaged customers and facilitate organic growth.

Develop effective customer service procedures, set customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Provide outstanding customer service to artists using SoundBetter and work well with customers daily, responding to their questions and concerns.

SPOTIFY CUSTOMER SERVICE JOBS HOW TO

If you know how to find unique ways to take care of customer complaints or concerns and turn those customers into advocates, you’d be a perfect fit for this position. We need a Customer Service Manager who can take charge of our Support team and continue encouraging positive relationships with artists. The ideal candidate will focus on all aspects of customer support and success, including advising our dedicated Customer Service Associates in serving both providers and clients.

We are looking for a creative, passionate, and experienced Customer Success Manager to join the SoundBetter team within Spotify’s Creator Marketplace organization. Our mission is to help democratize music creation, while enabling music industry professionals get work remotely from anywhere in the world. Our rapidly growing community of creative professionals allows artists to hire from tens of thousands of top producers, singers, songwriters, mixing and mastering engineers, and session musicians. SoundBetter is the world's leading music talent marketplace, helping musicians and labels worldwide connect and collaborate with top music professionals, so they can get to great-sounding release-ready songs.